They responded back it is not possible to issue a refund because I have downloaded the software and that is mentioned in their terms of service (like anyone would read those anyway). I then explained but I did not request for that username to start off with! I asked to cancel my upgraded license and refund my money (not that I care about that small amount but it is the principal). SSD Optimizer System Optimizer TRIM Optimizer. They responded back after a week to tell me that once a username has been issued, it cannot be changed. I contacted them to change my username into a nickname. Without asking me, the company created a username on my behalf by using my surname and an automatically generated password. I liked what the program offered to improve my SSD so I went ahead and paid a small fee which is only 12 USD just to support the company in order to receive a slightly enhanced version of the program. ![]() I downloaded a program called SSD Fresh which is a free program. Appalling customer service! STAY AWAY from this company!
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